The second-hand marketplace Shoppers Share Displeasure Regarding Size Changes

Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.

The second-hand shopping app has altered its measurement guidelines for female and kids' apparel without notifying every member regarding the update.

Online Platforms Response

Many shoppers and sellers have taken to social media saying Vinted listings now show an altered size classification versus the original listing due to the recalibration.

The company said the revised method more closely matches comparable marketplaces.

It has advised users to examine their items and update the measurements by hand where appropriate, which has left users frustrated.

Sizing System Changes

Before the change, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.

The new system has an alphabetical indicator and numerical range such as S/UK 8-10.

In some cases, the size labels have been reassigned - such as a large size used to be a 12 but currently displays as UK 16-18.

Shopper Accounts

A fashion influencer, who produces content about larger sizing, explained the modification "makes transactions more difficult".

"Not many brands say XL is a 20-22," which is what Vinted now does.

Another user, based in Glasgow, stated items she posted with size 14 tags were displaying on the service as size 20–22.

"Should someone sized 20-22 purchase these they may become frustrated," she stated.

Required Changes

A different user, located in England, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".

"For me this is particularly frustrating, because of my ongoing medical condition and selling on Vinted has been paramount after experiencing income reduction," she stated.

Service Background

The app has more than 100 million users, including 18 million in the UK.

It has become a favored option versus similar marketplaces including eBay and Depop.

This isn't the first time where an unanticipated change on the platform has faced criticism: earlier, the service retracted a modification regarding delivery choices after backlash from users.